Your privacy is important to us. This Privacy Policy explains how GlobaleSIM.tel collects, uses, and protects your personal information when you use our website and services.
1. Information We Collect
We collect information you provide directly to us:
- Account Information: Email address and password when you register
- Payment Information: Processed securely by Stripe — we never store card details
- Order Information: Purchase history and eSIM order records
- Communications: Messages you send to our support team
2. How We Use Your Information
- To provide and deliver our eSIM services to you
- To process payments and send order confirmations
- To respond to support requests and inquiries
- To send transactional emails related to your account
- To improve our services and detect fraud
3. Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:
- Stripe: For payment processing
- ESIMAccess: Our eSIM provider, for order fulfillment
- Legal authorities: When required by law
4. Data Security
We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and limited data access controls. Payment processing is handled entirely by Stripe with PCI-DSS compliance.
5. Cookies
We use essential session cookies to keep you logged in. We do not use tracking cookies or share cookie data with advertisers.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting support@globalesim.tel. Account deletion removes all personal data within 30 days.
7. Contact
For privacy-related questions, contact us at support@globalesim.tel.